Frequently Asked Questions | B.C. Lions
Frequently Asked Questions


Whether you're attending your first-ever Lions game or you're a long-time season ticket holder, this list contains all your need-to-know information for enjoying a game day with the BC Lions!

Can't find your question on this list? Click here to send us your questions, comments, or any other thoughts you have about your BC Lions game day experience - we would love to hear from you!


Game Day Inquiries

Where is BC Place located? How can I access the stadium?
The stadium is located at 777 Pacific Boulevard in downtown Vancouver, a very short walk southwest from the Stadium SkyTrain station. For information on how to get to the game by car, transit or bicycle, please click here.

What time will gates open on game days?
Gates will be open 1 hour prior to kick off for each home game.

What gate should I use to access the club seat area?
Enter the stadium through the dedicated club seat holder entrance located at Gate E, then proceed up the ramps at 239 or 243 to the club area (please contact customer service at 604.589.ROAR if you have mobility issues).

Where is Lost and Found?
If you have misplaced an item during the game or have found an item, please report this to the most convenient guest services location where our representatives will be happy to assist you.

Guest Services location
Main Concourse (level 200) - Across from Section 234 and 209
Upper Concourse (level 400) - Across from Section 447


Ticketing

What time will Team Ticket Services open on game days?
Team Ticket Services (for ticket pick up, re-prints, or any ticket related issues) will open 2 hours prior to kick off at Gate H.

I brought the wrong season tickets to a game or forgot my tickets. What do I do?
Proceed to the Team Ticket Services window located outside Gate H and speak to the BC Lions representative who will help you get your ticket situation sorted out. Photo identification will be required in order to reprint a ticket. 

At what age is a guest required to have a ticket to attend a BC Lions game?
Children under the age of two years old do not require a ticket provided they sit on the lap of an adult during the course of the game. Any guest above the age of two requires a ticket of their own.


Stadium Policies

Will I be able to smoke cigarettes at BC Place?
Smoking is prohibited on stadium property, including external plazas.

What can I do to help ensure easy entry through the gates?
You will be checked for outside alcohol and prohibited items at the gate. The less you bring to the game, the better, so please try to avoid bringing bags and large items whenever possible. You can view a list of prohibited items here.

What is the policy on cameras and camcorders?
Details on the BC Place camera policy can be found under the list of prohibited items here.

**For more BC Place policies please click here.


Miscellaneous

Who chooses the music to play at a BC Lions game?
Our game day manager and our DJ collaborate on the music playlist for the season. They try to select music that will appeal to as many fans as possible and will add to the enjoyment of the game. BC Lions players will sometimes make song suggestions, but ultimately the decision rests with the production crew. If you have a song suggestion, feel free to e-mail it to us at customerservice@bclions.com and we would be happy to take it into consideration.

Why does the on-field announcer sometimes tell me to be quiet when I'm trying to cheer on the Lions?
Our players take a lot of audio instructions on the field prior to each play. When the Lions are on offence, fans are encouraged to keep noise to a minimum to allow our players the ability to communicate effectively. Conversely, when the opposition is on offence, we encourage our fans to be at their loudest possible to help make it as difficult as possible for the opposition to hear their play calls.


What are the benefits of being a BC Lions season ticket holder?
• Savings up to 27% vs single game ticket prices
• Reserved seats for all 10 home games
• First priority on your seats for a playoff game
• Exclusive 10% merchandise discount
• Your own dedicated account manager for your customer service needs
• Special invites to exclusive BC Lions events
• Pre-sale opportunities for select concerts and events, including Grey Cups
• Opportunity to purchase single game tickets before the public with no service fees charged
• Access to manage your account online through My Lions Account:

Pay for your regular season and playoff tickets
Forward tickets via email to your friends, family and clients
Post your tickets for re-sale using TicketExchange
Donate your tickets to Kids Up Front and receive a tax receipt
Update your account information

If you are unsure of any policies or require further clarification, please contact the BC Lions Head Office directly 604-589-ROAR (7627).

 

 

BC Lions Store Shop now
@BCLions
Fan Poll
Will you be going to the 2014 Grey Cup?