Retail Assistant Manager, Fanatics

As the global leader in licensed sports merchandise, Fanatics is changing the way fans purchase their favorite team merchandise by partnering with top leagues, clubs and soccer brands worldwide to offer the largest collection of timeless and timely gear from every pro and college team online, on your phone, in stadiums or onsite at the world’s biggest sporting events.

A top 50 Internet Retailer Company, Fanatics comprises the broadest online assortment by offering hundreds of thousands of officially licensed items via its Fanatics (www.fanatics.com), FansEdge (www.fansedge.com) and Kitbag (www.kitbag.com) brands, as well as the largest selection of sports collectables and memorabilia through Fanatics Authentic (www.fanaticsauthentic.com).

A multi-channel company, Fanatics operates more than 300 online and offline stores, including the e-commerce business for all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA), major media brands (NBC Sports, CBS Sports, FOX Sports) and more than 200 collegiate and professional team properties, which include several of the biggest global soccer clubs (Manchester United, Real Madrid, Chelsea, Manchester City).

The company’s in-venue and event retail portfolio includes the NBA, NHL, NASCAR, Wimbledon, Kentucky Derby, The Ryder Cup, Manchester City, Texas Longhorns, Pittsburgh Pirates and New Jersey Devils, allowing fans to experience a seamless shopping experience across online, mobile and physical store locations.

JOB SUMMARY:

The Assistant Manager plays a critical role in the store and/or venue by assuming secondary responsibility for customer service standards, sales goals, operational standards, associate development, and the overall profitability of the team. This position will uphold the principles of the Fanatics culture, demonstrating the organization’s core competencies. Ideal candidates will set direction and establish accountability with a highly engaged team, ensuring an optimal level of productivity and desired outcomes.

The Assistant Manager will report to the General Manager and work a rotating, full-time schedule including days, nights, and rotating weekends.

General Duties and Responsibilities:

•  Assist in optimizing sales opportunities through strategic planning in conjunction with the general manager
•  Execute Company initiatives through clearly communicated objectives and team priorities
•  Support the financial operations of the store through successful management of controllable costs including but not limited to payroll and shrink
•  Drive a culture of high performance and engagement that results in an exceptional fan experience
•  Uphold the Company, Team/League values and standards
•  Ensure merchandising and operational store standards are consistently met
•  Actively manage your own time and that of the team to ensure goals are met by their deadline
•  Create a rewarding and collaborative work environment in which employees are encouraged to grow to support our succession and talent goals
•  Recruit a qualified team of selling-focused associates; build a bench for future advancements and promotions
• Ensure all associate training is conducted on a timely basis, ensure assigned mentors engage with new hires
•  Provide feedback to associates in all areas of the business
•  Responsible for holding others accountable for meeting merchandising standards and productivity expectations
• Coach associates on product knowledge by holding in-store product training in conjunction with cross-functional partners and the general manager
• Lead in-store recognition program, reward associates with recognition cards

Job Knowledge, Skills and Abilities:

•  Proven ability to proactively drive sales by creating selling opportunities through retail knowledge and on the job observations
•  Strong verbal and written communication skills
•  Experience leading teams
•  Proven ability to work well with all levels of management and build partnerships
• Strong organizational and analytical skills including P&L basics
•  Demonstrated ability to take initiative, work strategically, tactically and operationally
• Demonstrated ability to multi-task in a fast paced environment while remaining cool under pressure
•  Ability to foster engagement and inspire others while maintaining a fun, professional attitude

Physical Demands:

• Regularly required to sit stand, reach, bend and move about the facility as needed
•  Must be able to lift and carry up to 30 lbs.
• Game Day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if the assigned location is outside of the shop

Please send resume to Zee Rahiman @ FANATICS. zrahiman@fanatics.com