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A-Z Guide for BC Lions Games

 

Accessibility

All guest entry gates are fully accessible.

A dedicated Accessible Drop-Off and Pick-Up is located at section 147 – at street level on Pacific Boulevard. Vehicles can access this facility for drop-off/pick-up of passengers, however there is no parking at the drop-off/pick-up facility.

Accessible seating platforms are integrated into the main stadium seating throughout the spectator bowl. One attendant ticket is available for purchase with each ticket purchased on the accessible platform. In order to accommodate groups larger than two, please speak with your ticketing representative, when purchasing your tickets. They will work with you to seat your party as close as possible.

Accessible washrooms for women are located in sections 206, 212, 226, 253. Accessible washrooms for men are located in sections 204, 211, 218, 224, 230, 237, 244, 251.

Alcohol

BC Place and Centerplate staff work hard to promote safe and responsible consumption of alcoholic beverages. The venue reserves the right to refuse alcohol service to any guest. All guests who appear under the age of 30 will be required to show valid ID. Guests serving alcohol to minors will be subject to arrest. Beer will be served to a maximum of 24 oz. per person, per transaction. Any guest who attempts to conceal alcohol on entry, prior to being searched by BC Place Security, will be denied entry. Guests who surrender alcohol to BC Place Security prior to being searched will be permitted to enter. If at any time a guest is deemed to be impaired by alcohol or drugs, the guest will be evicted or denied entry, and may be referred to the relevant authorities.

Alcohol service, Level 2 – until last 5 minutes in 3rd quarter. Alcohol service, Level 3 – start of 4th quarter. Service times are subject to change and Management reserves the right to stop alcohol service at its discretion.

Allergies

Outside food and beverages are not permitted inside BC Place. Those with allergies or unique dietary requirements should contact the Guest Experience team at guestservices@bcplace.com prior to attending an event, in order to receive a written approval for any food they may be bringing into the event.

BC Place cannot guarantee food products and areas within the venue are free from nut products. BC Place recommends that guests with allergies of any kind take appropriate steps to manage the condition, if required.

Gluten friendly, vegan and vegetarian snack options can be viewed by following the page: https://www.bcplace.com/visiting/food-beverage

Alumni

Alumni autograph sessions are during half time at section 227 on the concourse.

Animals

BC Place and the BC Lions welcome fans and their service animals. Service animals may accompany guests in any areas open to the general public. All other animals are prohibited.

ATMs

ATMs can be found at sections 212, 216, 225, 234, 246, 250, 343.

Autism Aware

BC Place is committed to ensuring all guests have the best experience possible – including people who live with sensory sensitivities such as autism. We are proud to partner with the Pacific Autism Family Network (PAFN) to provide a range of services and specialized resources designed to support guests living with autism – as well as their families – enjoy live events in comfort. In addition to enhanced staff training and awareness programs, BC Place now offers sensory support resources for guests with sensory sensitivities. These resources include:

Sensory Kits – available for guests to borrow from BC Place Guest Services located at section 234. The Sensory Kits are uniquely designed to assist guests who are sensitive to sensory inputs. Each kit contains noise-blocking earphones (for loan), a sensory toy, ID bracelet, sunglasses and an emotions card.

Weighted Blanket – available for guests to borrow from BC Place Guest Services located at section 234. Weighted blankets can act as a calming tool to help guests focus in a busy stadium environment.

These resources are available from BC Place Guest Services located at section 234 on event day, or contact BC Place ahead of time 604-661-3401 or email guestservices@bcplace.com

Guests will be asked to leave a government issued I.D. as a deposit which will be returned when borrowed items are returned to our Guest Services desk.

Baby Change Stations

Level 2: 202, 203, 216, 216, 218, 229, 230, 243, 244, 245.
Level 3: Section 305, SouthWest/East Lounge, Club Orange.

Bag Policy

Guests are encouraged not to bring bags to the stadium. Bags, containers or coolers larger than 14’’x14’’x6’’ are not permitted into BC Place. Special considerations will be made for guests with special medical needs and parents caring for infants.

All spectators are subject to a screening procedure upon entry into BC Place, and all bags smaller than 14’’x14’’x6’’ will be inspected prior to entry. Due to these safety procedures, we strongly recommend early arrival to all events. If you need to store an oversized bag (larger than 14” x 14” x 6”) during the event, you will have the option of leaving your bag temporarily with The Bike Valet outside BC Place, at the foot the Gate C staircase. Please note that space at the bag storage is limited, available on a first come, first serve basis. There is a suggested $5 donation for this service. BC Lions and BC Place accept no responsibility for missing or damaged bags.

Banners

Banners and signs must not interfere with the view of other guests. They cannot be of distasteful nature or content, nor can they advertise a logo or product. Signs may not be attached to any surface or obstruct permanent signage.

Bike Valet

Safe and secure bicycle parking is provided by The Bicycle Valet (thebicyclevalet.ca), located outside BC Place, at the foot of the Gate C staircase. Bike valet service is available from gate opening time to a half hour after the final whistle.

Camera Policy

Personal photography is permitted in stadium, provided the images are for personal use only. Cameras must be smaller than 6 inches (150mm) in length with lens attached. Selfie sticks are not permitted. Camera bags are permitted inside BC Place provided they measure less than 14”x14”x6”

Cannabis

BC Place Stadium is a non-smoking facility and there are no designated smoking areas at BC Place. There are no in and out privileges once inside BC Place except for emergency or medical purposes. Exceptions may be made for guests who show a valid Medical Document Authorizing the use of Cannabis for Medical Purposes under the Access to Cannabis for Medical Purposes Regulations from Health Canada.

Smoking of any kind, and the use of alternative smoking devices (electronic or vapor), is not permitted on BC Place property, including the exterior concourses and plazas. Smoking, or the use of alternative smoking devices, on BC Place property will result in eviction from BC Place without refund. Consumption or possession of illegal drugs is prohibited on BC Place property. Consumption of smokeless marijuana is prohibited on BC Place property.

For the safety of everyone at BC Place, guests deemed to be impaired by cannabis may be denied entry or evicted.

Children

Children age two and under will be admitted free as long as the child is sitting on an adult’s lap. If a parent requests a physical seat for the child, he/she must purchase a ticket.

Concessions

A wide variety of refreshments are available from concession booths, kiosks, and vendors throughout the stadium. Outside food and beverages are not permitted inside BC Place. All permanent concession stands accept cash and credit cards. Portable stands accept cash only.

Gluten friendly, vegan and vegetarian snack options can be viewed by following the page: https://www.bcplace.com/visiting/food-beverage

Costumes and Masks

Costumes (including items that may be deemed potentially hazardous to other guests) may be subject to enhanced inspection upon entry. Masks are permitted only to be worn while in your assigned seat. Masks cannot be worn on the concourse or common areas.

Drinking Water

Empty personal water bottles (with or without lids) up to 1 litre capacity are permitted into the stadium and are subject to inspection at the gate. Glass bottles are not allowed inside the stadium. Permitted bottles can be filled with water at drinking fountains located on the main concourse in sections 204, 11, 218, 225, 231, 238, 245, 252, 305, 310. Bottled water can also be purchased from concessions.

Drop Off Zone

A dedicated Accessible Drop-Off and Pick-Up is located at section 147 – at street level on Pacific Boulevard. Vehicles can access this facility for drop-off/pick-up of passengers, however there is no parking at the drop-off/pick-up facility.

Electronic Devices

Laptops, tablets, and tablet cases measuring less than 14”x14”x6” are permitted, however, all laptops, tablet devices and their cases are subject to inspection prior to entry. Electronic devices may be required to be turned on to demonstrate the device is not compromised, however no personal information or data will be accessed by BC Place. Laptops, Laptop Bags, Tablets, Briefcases, or Messenger Bags measuring larger than 14’’x14’’x6’’ are not permitted. See ‘Bag Sizes and Bag Search’ policy above for additional information.

Emergency Evacuation

In the unlikely event of an emergency that would require a stadium evacuation, please remain calm and follow instructions as they are given.

Entering The Playing Field

Entering the playing field without proper authorization is a violation of league and BC Lions Football Club rules. Violators will be subject to eviction and arrest.

Exit And Entry Policy

To help ensure the safety and security of everyone at BC Place, guests entering the venue will be required to participate in a screening procedure which may include the use of a hand-held metal detector. Failure to participate in a screening will result in denial of entry.

Guests are asked to observe the following tips prior to arrival:

  • Please have your ticket ready to scan upon entry. Ensure electronic tickets are downloaded to your mobile device and available to scan prior to entry.
  • Minimize the number of personal items in your possession.
  • Leave bags at home if possible. Bags larger than 14’’x 14’’x 6” are not permitted. Permitted bags will be subject to search upon entry.
  • Allow extra time for entry to the venue.
  • At entry, remove metal objects from pockets and hold them in your hands for inspection. If the metal detector alarm sounds, guests will be required to participate in a secondary screening prior to entering the venue.

WATCH THE GUEST ENTRY VIDEO HERE

 Family Washrooms

Level 2: 203, 216, 230, 243
Level 3: 305, 336, 346

Fan Code Of Conduct

BC Place is committed to providing a safe, comfortable and enjoyable experience for everyone at our venue. We invite you to help us make events at BC Place an experience that is welcoming and respectful for all guests, as well as those working during events, regardless of race, gender, age, sexual orientation, ability, physical appearance, body size, national origin, ethnicity, or religion.

Any guest not respecting the Code of Conduct may be removed from the venue and may be subject to arrest by law enforcement.

Unacceptable behaviour includes (but is not limited to):

  • Harassment, including unwelcome or hostile behavior, physical contact or sexual attention
  • Intimidation, including stalking or unwelcome following
  • Discrimination
  • Foul or abusive language, or obscene gestures
  • Physical abuse, fighting or making threatening remarks or gestures
  • Possession and/or use of illegal substances
  • Possession of an item that can be used as a weapon causing harm to others
  • Impairment related to alcohol or drug consumption
  • Providing alcohol or intoxicants to a minor
  • Smoking of any substance (including e-cigarettes)
  • Disruption of the event, including throwing objects, or trespassing in restricted areas.

If you experience or witness any forms of unacceptable behaviour, please bring your concerns to the attention of staff, call Guest Services 604-661-3434, or email: guestservices@bcplace.com

For support outside event times, contact BC Place at 604-669-2300 or guestservices@bcplace.com

Feminine Hygiene Products

Feminine hygiene products are available from Guest Services, located at Section 234.

50/50 Presented by Belairdirect

Tickets are sold from the time the doors open until the end of half-time. Volunteers sell tickets in the stands, on the concourse, and in the suites. The winning number is announced in the 4th quarter, and the Prize can be claimed at Guest Services at section 234 until the end of the 4th quarter. Winners have 10 days to claim the prize. If the prize isn’t claimed by the end of the game, prize winners must contact the BC Lions. The winning numbers are posted on the BC Lions Website.

First Aid

First Aid Stations are found in sections 132 and 254, and roving first aid attendants are are located throughout the concourse on level 2. If you require assistance for any reason, including First Aid, please speak with the BC Place staff member nearest your location.

Food And Beverage

See Concessions

Gate Opening Times

Gates will open 60 minutes prior to kick off for all BC Lions games. Club Seat ticket holders may enter 90 minutes prior to kickoff through Gate E.

Kids Zone

The Kids Zone presented by LONDON DRUGS is back but it has moved to a bigger, more fun area near Gate F!  Activations are open until the third quarter so check it out with the kids!

Lost And Found

On the day of a game, lost and found items can be returned to or collected from BC Place staff at the Guest Services booth located at section 234. To inquire about lost and found after the game, please call 604-661-7303.

Lost Children And Guests

Parents looking for a lost child should report to BC Place staff at the Guest Services booth located at Section 234 on level 2 as soon as possible.

Mascot

The beloved mascot of the BC Lions is Leo the Lion. Leo roams the concourse and stands throughout the game rallying the crowd.

Merchandise

Official BC Lions merchandise is available on the concourse inside BC Place Stadium at sections 205, 212, 222, 233, 249, and at the Southwest Club Lounge on level 3. Merchandise locations throughout the stadium accept debit, credit card and cash.

Messages (Birthday, Anniversary)

Submit your special game day message here. Please note that all messages will be reviewed by BC Lions staff and may be subject to change. All special messages must be submitted 72 hours PRIOR to game time. Any requests that are received later unfortunately cannot be included. Space is limited and requests will be processed on a first-come, first-served basis and all submissions that are accepted with be contacted prior to the game.

Non Alcohol Sections

Select non-alcohol seating is available at BC Lions home games in sections 206, 207, 216 and 217 for fans who prefer an alcohol-free environment while enjoying BC Lions Football.

Parking

The central location of BC Place in Downtown Vancouver provides guests with a wide selection of public parking near the stadium. The cost to park in lots closest to the stadium during events ranges from $10.00 to $30.00. There is limited accessible parking, however, there is a dedicated accessible drop-off located at street level on Pacific Boulevard under Gate F for guests using mobility devices.

Prohibited Items

Prohibited Items include any items, either legal or illegal in nature, where possession is restricted from entry into BC Place by Federal, Provincial, or Municipal Law, Regulation, or BC Place Policy.

Prohibited Items are subject to change for different events – please consult the FAQ information for your event. Security measures may be increased for certain events. These measures include, but are not limited to a more thorough search of persons and property.

Guests entering the venue will either be required to surrender any prohibited items to BC Place for disposal, check the item at the bag check (subject to availability), or store the item off the property.

Examples of Prohibited Items:

  • Weapons
  • Fireworks
  • Laser Pointers
  • Illegal Drugs and Substances. See ‘Smoking and Drug’ policy below.
  • Stolen tickets
  • Laptops (tablets and tablet cases are permitted, however they will be inspected prior to entry). See ‘Electronic Data Devices’ policy below for additional information.
  • Bags, Luggage, Containers or Coolers larger than 14’’x14’’x6’’. See ‘Bag Sizes and Bag Search’ policy below for additional information.
  • Bottles or containers with capacity greater than 1 litre. See Water Bottles policy below.
  • Poles and Selfie Sticks
  • Aerosol cans, Paints or Flammable Liquids
  • Skateboards, Rollerblades or Bicycles
  • Alcohol. See Alcohol policy below for additional information.
  • Outside food or beverages (exceptions may be made for medical reasons)
  • Cameras larger than 6 inches (150mm) in length with lens attached (Note: camera policy may vary for specific events – consult the Guest FAQ information for your event)
  • Helium balloons
  • Noise makers must be used in a manner that respects the comfort and enjoyment of all guests. Air Horns of any kind are not permitted. Drums are permitted, provided they fit within the guest’s lap. Drums are subject to search upon entry.
  • Large cowbells (larger than 3” x 3”) are not permitted. Official BC Lions branded cowbells are permitted.
  • Masks (permitted only to be worn while in your assigned seat).
  • Signs, flags or displays that are offensive, racist, discriminatory, use inappropriate language, or are religious, political or commercial in nature.
  • Items deemed prohibited based on event policies ­- please consult the FAQ information for your event.

*MEDICAL EXCEPTIONS & SPECIAL REQUIREMENTS

Exceptions to Prohibited Items may be made for those with medical requirements and/or special requirements. Advanced authorization by BC Place is strongly recommended. Please contact guestservices@bcplace.com

Safety and Security

The safety and security of everyone at BC Place is the venue’s top priority. All guests entering the stadium are subject to a screening which may include the use of a hand-held metal detector. Failure to participate in a screening will result in denial of entry.

Guests may not exit and re-enter the stadium using the same ticket. Guests should retain tickets in order to show them each time that they enter their assigned seating section. Guests should sit only in their assigned seat to avoid inconveniencing other guests. Offenders may be evicted from the stadium.

Smoking of any kind – including the use of e-cigarettes is prohibited in all areas of BC Place. Outside food and beverage is prohibited.Seating Policy

The BC Lions and BC Place are committed to providing a high-quality fan experience for all fans. BC Place staff will check all tickets to seats to ensure each fan is seated in the proper location. Guests should retain tickets in order to show them each time that they enter their assigned seating section. Guests should sit only in their assigned seat to avoid inconveniencing other guests

Smoking Policy

BC Place Stadium is a non-smoking facility and there are no designated smoking areas at BC Place. There are no in and out privileges once inside BC Place except for emergency or medical purposes. Exceptions may be made for guests who show a valid Medical Document Authorizing the use of Cannabis for Medical Purposes under the Access to Cannabis for Medical Purposes Regulations from Health Canada.

Smoking of any kind, and the use of alternative smoking devices (electronic or vapor), is not permitted on BC Place property, including the exterior concourses and plazas. Smoking, or the use of alternative smoking devices, on BC Place property will result in eviction from BC Place without refund. Consumption or possession of illegal drugs is prohibited on BC Place property. Consumption of smokeless marijuana is prohibited on BC Place property.

Stadium Map

Please see the stadium map in the link below to get familiar with the stadium in advance of your visit.

https://www.bcplace.com/the-stadium/stadium-map

 Street Party

Fans are encouraged to check out the Nissan Tailgate Party on the Plaza at Gate A in advance of the game!  The fun starts 2 hours prior to kickoff!  Music, patio with awesome food and beverage specials (weather permitting), face painting and more are all part of the fun every home game.

Strollers

Stroller parking is available at section 229. BC Lions and BC Place Stadium are not responsible for any lost or damaged items. If a stroller parking ticket is lost, proof of identification must be provided in order to claim the stroller. Stroller parking is available from gate opening time to a half hour after the final whistle. If no strollers are dropped off, stroller parking will close at halftime.

 Taxis

A taxi stand is located at the Plaza of Nations on Pacific Boulevard. Guests are asked to cross Pacific Boulevard via the overhead walkway, which can be accessed from the outer concourse neat Gate E (near section 241).

A taxi stand is also available at Parq Vancouver on Level 1 of the hotel complex. Parq Vancouver is best accessed by exiting Gate G from BC Place.

Telephones

If you require use of a phone to make a call, please visit Guest Service at Section 234.

Tickets

Single game tickets for BC Lions home games can be purchased online at www.ticketmaster.ca. For any season ticket holder related issues, please visit our Team Ticket Services window at BC Place Gate H 2 hours prior to kickoff.

 Transit

For those travelling by bus, all suburban services connect with Downtown Vancouver’s #15 and #17 buses, which provide the closest drop-off services to BC Place. If travelling by Skytrain, disembark at the Stadium/Chinatown station. Upon exiting the Skytrain, walk up the stairs to Beatty Street and turn left. Gate A, B and H are approximately a five minute walk up Beatty Street. Alternatively, upon exiting the Skytrain head down the stairs to Expo Boulevard and the Stadium is a five minute walk to the right. Fans travelling on the Canada Line should disembark at the Yaletown/Roundhouse station and take a short 10 minute walk to the stadium.

 Visiting Team Fans

The BC Lions and BC Place welcome fans and supporters of visiting CFL teams. Visiting fans are guests of the BC Lions and BC Place – harassment of the visiting team or their fans will not be tolerated, and may result in eviction from the venue.

 Water Bottles

​​Empty personal water bottles (with or without lids) up to 1 litre capacity are permitted into the stadium and are subject to inspection at the gate. Glass bottles are not allowed inside the stadium. Permitted bottles can be filled with water at drinking fountains located on the main concourse in sections 204, 11, 218, 225, 231, 238, 245, 252, 305, 310. Bottled water can also be purchased from concessions.

Water Fountains

Water fountains are located on the main concourse in sections 204, 211, 218, 225, 231, 238, 245, 252, 305, 310.

 Wheelchairs

BC Place provides a limited number of wheelchairs for Guest use if required. Should you require assistance in getting to your seating area, please inform a member of the BC Place Hosting team who will be happy to help! Wheelchairs may be stored at the Stroller Parking located at Section 225.

 Wheelchair seating

Accessible seating platforms are integrated into the main stadium seating throughout the spectator bowl. One attendant ticket is available for purchase with each ticket purchased on the accessible platform. In order to accommodate groups larger than two, please speak with your ticketing representative, when purchasing your tickets. They will work with you to seat your party as close as possible.

 Will Call And Ticket Problems

For any season ticket holder related issues, please visit our Team Ticket Services window at BC Place Gate H 2 hours prior to kickoff. For issues regarding tickets purchased through ticketmaster.ca please visit any ticket window at the stadium