Fan Services
YOUR BC LIONS FAN SERVICES TEAM
Serving you with PRIDE! We’re here for all your customer service and/or ticketing needs. If you have any questions, comments, or concerns please reach out to us at 604.589.ROAR(7627) or fanservices@bclions.com. Our regular office hours are Monday to Friday from 9:00am to 5:00pm. We are also available on game days at BC Place at Gate H – Team Ticket Services two hours before kick-off or at our Guest Services locations in the concourse at Section 234.
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Arlene Stewart-Irvine Manager, Fan Services Phone: 604.930.5460 | Email  Hometown: Vancouver, British Columbia Joined the Club: September 2002 Career Highlight: Being involved in the move to Empire Field at the PNE and the re-opening of BC Place to host and WIN the 2011 Grey Cup â what an amazing whirlwind! Favourite Athletes: Jamie Taras – was a great player and is an even-more amazing person Hobbies: Painting, chasing my little girl around, watching sports of all kinds |
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Michelle Burgoyne Coordinator, Fan Services Phone: 604.930.5462 | Email Hometown:  Victoria, BC Joined the club:  September 2015 Career highlight: First game day at BC Place Favourite Athlete:  Lui Passaglia Hobbies:  Baseball, curling, dancing in the kitchen |
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Parker Hall Account Executive, Fan Services Phone: 604.930.5458 | Email Hometown: Vancouver, BC Joined the club: August 2018 Favourite Athlete: Kevin Haynes & Sergio Castillo Hobbies: Watching football, playing sports, boating & barbecuing |
FAN FORCE
Make your contribution to providing an outstanding game experience!
The BC Lions and stadium staff know that our fans come to games for a memorable, fun and safe experience. We encourage fans to be the ambassadors of their experience by alerting us to fans that are disrupting it by engaging in: foul or abusive language or gestures; foul or abusive messages on signs or clothing; drug or alcohol impairment; smoking; sitting in locations other than their ticketed seat; throwing objects; trespassing on the field or in restricted areas; or fighting, taunting, or making threatening remarks or gestures.
Stadium policies can be found on BCPlace.com.
If a fan is interrupting your experience during a game, please speak to the nearest stadium staff member, call 604.661.3434Â or e-mail fanforce@bcplace.com.
GAMEDAY EXPERIENCE
Tell us what you think!
We appreciate any and all feedback that we receive regarding your game day experience. To send your feedback to us, please send us an email at fanservices@bclions.com. A member of our customer service team will review your comments and respond to you as soon as possible.
SPECIALÂ MESSAGES
To submit a special message to be placed on the replay screen during a game please review the info and fill out the form on this page.
FREQUENTLY ASKED QUESTIONS – CLICK HERE